Organize NPS results alongside customer feedback
Bring Delighted scores and responses into NomNom to get a comprehensive view of your customers.
Highlight relevant feedback, share responses and comments with your team, and research differences between your detractors, passive users, and promoters.
Search and quantify all your customer feedback
Search, quantify and segment all your customer feedback easily. Track and group conversations based on keywords, user properties, tags and any metadata available.
Quickly identify which customer segments are behind the most popular requests and prioritize work strategically.
"Putting our Delighted NPS data into NomNom allows us to add further context to our customer feedback research. We can easily find common themes amongst our detractors, passive users, and promoters, which allows us to build better experiences for all customers."
Get all context you need to make better decisions
Get instant visibility of what your customers are saying across the entire business. Cross-reference Delighted conversations with any other channel.
Access advanced search capabilities that help you find and track anything everywhere.
Discover customer problems in seconds
Highlight any customer comment and get Smart Suggestions based on your highlights. NomNom helps you discover customer problems across all your feedback sources easily. Better insights faster.
Get everybody on the same page
Share the insights from your Delighted conversations with your team, collaborate and discover the jobs your customers are hiring your product for. Customer-driven development has never been easier.
Product and UX teams love NOMNOM
We knew we were gathering a lot of valuable feedback, but we didn't have a way to quickly identify trends. NomNom has been a great partner in being able to help us put our data together, make sense of it, as well as giving me the ability to share that data with the rest of my team.
With NomNom, we're getting more from what we already have, with very little effort. It no longer requires someone reviewing or changing formulas in Spreadsheet. Now that we have a tool we can trust, we know we can always go there, and get the data we need.
We had absolutely tons of data and needed a way to actually filter through it and discover how our customers are experiencing our product. We had a general sense of what people were having a bit of difficulty with, but NomNom really allowed us to quantify all of it.
ZACK PRICEGlobal Success Manager at zkipster
ASHLEY RODAN Automation Engineer at Homepass
BRET SCOFIELDSenior Interaction Designer at Sumo Logic